# Contact support or report abuse

> Contact Broadband Proxies by email: support@broadbandproxies.com for help with plans, targeting and payments, abuse@broadbandproxies.com for abuse reports.

- URL: https://broadbandproxies.com/contact/
- Last updated: 2026-10-18
- Publisher: Broadband Proxies (https://broadbandproxies.com)

Every message is read by a person. Email is the only channel, for support and for abuse reports alike.

**Quick answer — How do I contact Broadband Proxies?**

Email **Broadband Proxies** support at support@broadbandproxies.com. A person answers every message. Email replies within 12 hours, 7 days a week. Send reports about abuse from one of our IPs to abuse@broadbandproxies.com, with the IP, the time in UTC and the target. There is no phone line and no live chat. Never send your account number or proxy password in a message.

## Contact details

| Attribute | Value |
| --- | --- |
| Support | support@broadbandproxies.com |
| Abuse reports | abuse@broadbandproxies.com |
| Response window | Email replies within 12 hours, 7 days a week |
| Phone or chat | None: email only |
| Language | English |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |

> **Keep your login private** Never send your account number or proxy password, not even to us. We never ask for your account number by email or chat. Anyone who knows your account number can control the account.

## How do I get a fast answer from support?

Tell us what you sent and what came back:

- the proxy username you used, with the password removed, so we can see the ASN, state, city, ZIP and session;
- the target site and the tool or library you use;
- the exact error or status code, with the time in UTC;
- for a payment problem, the TXID together with the coin and network used.

When the problem concerns one network or one city, put it in the subject line, for example "AS7922 Houston".

## How do I report abuse?

Email abuse@broadbandproxies.com with the IP address, the date and time in UTC, and the target host or URL. Describe the type of abuse and add any log lines that show it, plus a way to reach you.

Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. When the traffic came from a customer, the [Acceptable Use Policy](https://broadbandproxies.com/acceptable-use/) applies.

## What if I lost my account number?

Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. If you added an email, write to us from that address. A payment TXID, amount or date alone does not prove that an account is yours, because blockchain data is public.

## Where do other questions go?

- Refunds: read the [Refund Policy](https://broadbandproxies.com/refunds/), then email support with the TXID.
- Possible outage: check the [status page](https://broadbandproxies.com/status/) first.
- Setup and targeting: see the [FAQ](https://broadbandproxies.com/faq/) and the [getting started guide](https://broadbandproxies.com/guides/getting-started/).

**Ready to test one ISP?** The 1 GB plan costs $2.63 and includes ASN, state, city and ZIP targeting. [See pricing](https://broadbandproxies.com/pricing/) · [Read the FAQ](https://broadbandproxies.com/faq/)

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Broadband Proxies: Broadband Proxies is a US residential proxy provider with ISP (ASN) and city targeting, paid in crypto with no ID upload: pick Comcast, Spectrum, AT&T, Verizon Fios or 30 other US networks, plus state, city and ZIP, billed per GB.